Policy Introduction & Scope
This Privacy Policy ("Policy") applies to Puji 9 (puji9.games) and all its associated services. By visiting the Puji 9 website, creating an account, or using any of our services, you are considered to have agreed to the terms of this Policy.
Puji 9 believes your privacy is a fundamental right. We are committed to using your information solely to provide you with our services — for no other purpose. This policy has been written in plain language so every user has a clear understanding of their rights.
Puji 9 treats your data as a responsibility, not a resource. Your trust is our greatest asset.
What types of information are collected
Puji 9 collects two types of information — what you provide directly, and what is collected automatically. Full details are outlined below.
Information You Provide Directly:
Automatically collected data:
- Your device type, operating system, and browser version.
- IP address and approximate geographic location.
- A log of which pages you visited on the platform and how long you spent on each.
- Gaming history — which games you've played and how often.
- Log of transaction time, amount, and method.
- Session cookies and tracking data.
Puji 9 never stores your full payment card number, CVV, or PIN. The sensitive parts of the payment process are handled directly by the payment gateway.
How and Why Your Information Is Used
Puji 9 uses the information it collects solely for the purposes listed below — your data is never used for any other reason.
- Account Management: To verify your identity, authenticate logins, and keep your account secure.
- Payment processing: To process deposits and withdrawals securely and to maintain a record of your transactions.
- KYC verification: To verify age, confirm identity, and prevent fraud.
- Support service: To resolve your issues and maintain a history of support interactions.
- Relevant Bonus Offers: To analyze your gaming habits and send you relevant promotions.
- Security monitoring: To detect unusual activity and keep your account secure.
- Legal Obligation: To retain data in compliance with directives from the relevant regulatory authorities.
You can opt out of marketing emails or SMS at any time through your profile settings or by contacting support.
Who Your Information May Be Shared With
Puji 9 does not sell your data to third parties. However, we may share limited information with trusted partners where necessary to deliver our services.
- Payment providers (bKash, Nagad, Upay, etc.): Only the minimum information necessary to process your transaction.
- Game providers (Pragmatic Play, PG Soft, etc.): For game loading and result verification.
- KYC verification service: Documents forwarded through secure channels for identity verification.
- Law enforcement: In response to a court order or a lawful request from a regulatory authority.
Every partner listed above operates under their own privacy policy and is bound by a confidentiality agreement with Puji 9. No partner may use your information for their own purposes.
Cookie Policy
Puji 9 uses cookies and similar technologies on its website to enhance your experience. Cookies are small text files stored in your browser that help make the website easier to use.
| Cookie type | Purpose | Duration |
|---|---|---|
| Essential | Maintaining login sessions, security tokens | Until End of Session |
| Functionality | Remembering language preferences and betting limits | 30 days |
| Analytics | Page view and game preference analytics | 1 year |
| Security | Fraudulent activity detection | 90 days |
You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect your ability to log in and make payments.
How Long Your Data Is Retained
Puji 9 does not retain your data indefinitely. How long we keep it depends on the type of data and the purpose it was collected for.
- Account information: For as long as your account is active, and for 5 years after closure (as required by law).
- Transaction Records: A minimum of 5 years — in compliance with financial regulatory requirements.
- KYC documents: 5 years after verification.
- Support conversations: 2 years.
- Gaming Log: 3 years.
- Marketing Preferences: Updated immediately upon opt-out.
Once the retention period expires, your data is securely deleted or anonymized.
Your Privacy Rights
As a Puji 9 user, you have important rights that you can exercise at any time.
To exercise any of these rights, email us at [email protected] or reach out via live chat. We typically respond within 7 business days.
Security measures in detail
Puji 9 employs multiple layers of security to keep your information safe.
That said, no method of transmission over the internet is 100% secure — that's the reality. We ask that you also do your part: keep your password strong, avoid logging in on unfamiliar devices, and contact support immediately if you notice anything suspicious.
Child Protection Policy
Puji 9 does not knowingly collect information from or provide services to anyone under the age of 18. If we find evidence that a minor has created an account, that account and all associated data will be deleted immediately.
If you believe a minor has registered on Puji 9, please notify us at [email protected]. We will take prompt action.
Contact, Complaints & Policy Updates
If you have any questions, concerns, or requests regarding this Privacy Policy or your rights, please get in touch with us.
- Email: [email protected]
- Live chat: Visit puji9.games and click the chat button
- Support hours: 24 hours a day, 7 days a week
Puji 9 may update this policy due to technical changes, regulatory requirements, or service improvements. Users will be notified in advance of any significant changes. The latest version of the policy will always be available on this page.
Puji 9 places the highest importance on your privacy. We welcome open conversations about any concerns or questions you may have — your trust is the foundation of everything we do.